AcadiavResearch
Engaging Clients v Revitalizing Products
Perspective™ enables your firm to accurately measure client satisfaction from a neutral perspective and determine your product’s value to your market. At Acadia, using our proven technique and extensive experience in working with buy-side organizations and vendors, we combine targeted surveys, personal interviews and in-depth analysis to assess your clients’ satisfaction and your product position in the market. Using questions tailored to your product capabilities, we capture your client’s perspective on the business value of your product, its strengths, weaknesses and functional gaps. We asses the knowledge level and responsiveness of your account service team and measure your client’s satisfaction with your implementation process, product enhancements, and upgrade/release management process. The results of our assessment provide you with insights on key industry issues and trends, and offer recommendations to enhance your offering and strengthen brand awareness. Perspective™ will reveal opportunities to perfect your offerings, polish your image and expand your market potential.
Perspective™ Product Brochure
